شما هنوز به سایت وارد نشده اید.
پنجشنبه 09 فروردین 1403
ورود به سایت
آمار سایت
بازدید امروز: 26,968
بازدید دیروز: 43,706
بازدید کل: 151,129,650
کاربران عضو: 0
کاربران مهمان: 152
کاربران حاضر: 152
Mediation effect of TQM technical factors in excellence management systems
Abstract:

This study seeks to examine the relationship between TQM social and technical factors and their effects on organizational results, and takes the EFQM model as a reference. Moreover, through structural equation modeling (Partial Least Squares), the study hypothesizes and tests a mediation model between social factors, technical factors and overall results. The study uses a sample of 116 Spanish firms undergoing complete assessment processes according to RADAR logic. The results show that: (1) an open, flexible and continuous improvement oriented culture, a committed and involved leadership, and efficient management of human resources (TQM social factors) exert a direct and significant impact on the effectiveness of the quality system deployed (TQM technical factors) and on the results; (2) the management and improvement of processes, the alliances with suppliers and other partners, and the management of resources (TQM technical factors) also directly influence results; moreover, (3) this variable partially mediates the effect of social TQM practices on organizational results.

Keywords: Total quality management (TQM), EFQM excellence model, Social factors, Technical factors, Business results, Partial Least Squares (PLS)
Author(s): Arturo Calvo-Mora, Carolina Ruiz-Moreno, Araceli Picón-Berjoyo, Lourdes Cauzo-Bottala
Source: Journal of Business Research 67 (2014) 769–774
Subject: مدیریت کیفیت و بهره وری
Category: مقالات ترجمه شده - دانلود ترجمه مقاله
Release Date: 2014
No of Pages: 6
Price(Tomans): 0
بر اساس شرایط و ضوابط ارسال مقاله در سایت مدیر، این مطلب توسط یکی از نویسندگان ارسال گردیده است. در صورت مشاهده هرگونه تخلف، با تکمیل فرم گزارش تخلف حقوق مؤلفین مراتب را جهت پیگیری اطلاع دهید.
 ترجمه این مقاله موجود است.
مشاهده ترجمه مقاله